Cancellation Policy

INTRODUCTION

This Cancellation Policy is extend and a part of our “Terms and Conditions” which declares the terms and policy for any cancellation to any “service” provided by Egypt Divers, the “Diving Centre” and booked with the Online Booking System on EgyptDivers.com. You have to accept this terms and policy of cancellation to book any service online.

CANCELLATION BY THE CLIENT

Cancellation by the user, “Client”, can be approved only by one of this two ways:
1- From his account on EgyptDivers.com by logging in and cancel the service.
2- Or by sending an email from the email he used in the booking to bookings@EgyptDivers.com providing his “Booking Number” and “Booking Pin Code” which are generated and sent to him after the booking process on EgyptDivers.com.

After the cancellation is approved the User, “Client”, will receive an email from bookings@EgyptDivers.com to confirm the cancellation.

Refunds if Client cancelled a service:

1- In case of that the cancellation by the user, “Client”, approved and he had paid a deposit:

    • 1 A- Cancellation of all daily activities (snorkelling, diving, etc.):
      • 1 A 1- More than 3 months before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
        -The deposit will be 50% refunded except if there any fees for transmitting the money back to the client (deposit minus the fees will be transferred).
      • 1 A 2- Less than 3 months before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
        -The deposit will be full deducted. But you still have ability to change your booking date without any extra fees.
    • 1 B- Cancellation of diving courses:
      • 1 B 1- More than 3 months before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
        -The deposit will be 50% refunded except if there any fees for transmitting the money back to the client (deposit minus the fees will be transferred).
      • 1 B 2- Less than 3 months before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
        -The deposit will be full deducted. But you still have ability to change your booking date without any extra fees.
    •  1 C- Cancellation of Liveaboard, ”Diving Safari “:
      • Policy of our company does not provide for cancellation for this activities. The deposit will be full deducted.

 

CANCELLATION BY EGYPT DIVERS

Egypt Divers, the “Diving Centre” reserves the right to cancel the booked service through the Online Booking System on EgyptDivers.com at any circumstances as a result of acts of God, volcanic eruptions, tornado, tsunami, flood, natural disaster, fire, acts of war, riots or failure to pay the final balance of the service.
Egypt Divers will return full payment to the client but with no compensation.

Egypt Divers

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